Friendly staff provided warm service.

The set menu was below average. The room itself was worn, with carpet that needed replacing years ago.

I had an amazing stay! The bathroom was beautifully renovated with an inviting, clean feel, and the room had stunning views of the castle. The breakfast, with its delicious array of dishes, was unforgettable.

We had a lovely time here, enjoying the spacious room with a beautiful view of the castle, and the thoughtful complimentary upgrade was a delightful surprise. The leisure facilities, like the relaxing TV room and the massage service, were perfect for unwinding after a busy day. Just be aware that parking our rental car cost an additional 1000 yen per day, which is something to plan for! 😊

The location was perfect for exploring the castle and city. The Japanese breakfast was a highlight, with delightful little dishes beautifully presented. Our family enjoyed the spacious room and the wonderful views of the castle, which my small child adored.

My children wished for a pool or play area.

great location but dated rooms

The location next to the castle was fantastic! The staff quickly resolved an issue we had with our room, making us feel valued. The cleaning staff did a thorough job despite the challenges of the older rooms.

Some of the rooms feel slightly outdated.

Outstanding service and perfect location

I spent two nights in a Standard Double Room City View, and the service was truly exceptional. The staff went above and beyond, especially in assisting us with local recommendations and making us feel welcome. The room was clean and had a lovely view of the castle, which was beautifully illuminated at night. However, I wish there were more breakfast options available, as I found the two choices a bit limiting.

This spot was a pleasant surprise! Had a great view of the iconic Kumamoto Castle from our spacious superior twin room. Loved how close it was to local restaurants and shops, adding to the vibe.

Felt very cared for, nothing too much trouble.

The hotel has a fantastic location with a stunning view of Kumamoto Castle, especially at night when it's beautifully lit. The spacious Superior Twin Room offered all necessary amenities for a comfortable stay, and the staff were remarkably helpful and polite. The hotel is conveniently close to local restaurants and shops, enhancing the overall experience. The Japanese breakfast was exceptional, thoughtfully presented with a variety of small dishes that complemented the meal perfectly.

Spacious room with castle views.

The room offered a stunning view of the nearby castle, which added to the overall charm of the stay. Breakfast choices included a delightful Japanese spread, showcasing organic ingredients beautifully presented in small dishes. The hotel's proximity to popular sights made it easy to explore the area without hassle. However, the hotel showed signs of aging, and some staff members had limited English capabilities, which made communication challenging at times. Additionally, parking came at an extra cost, and having to pay separately for in-and-out privileges could be inconvenient.